Support
Contact us
The fastest way to reach us is by email:
support@wickapp.io
To help us resolve things quickly, please include:
- What you were trying to do, and what happened instead
- Your iOS version and the Wick version from the App Store listing
- The ticker and timeframe of the chart, if the issue involves a specific analysis
Subscriptions and billing
Wick Pro subscriptions are purchased and billed through Apple, not directly by us. That means cancellations, auto-renewal and refunds are handled in your Apple account rather than in the app.
To cancel or change a plan, open your Apple subscription settings. To request a refund, use Apple's Report a Problem page. If you previously subscribed and your Pro access is missing — for example after reinstalling or changing device — use Restore Purchases in the app first, then contact us if it does not resolve.
Your data and deletion requests
Wick has no accounts, so there is no profile to delete. Preferences and your Journal are stored on your device and are removed when you delete the app.
Chart images you submit are uploaded to cloud storage and are automatically deleted 90 days after upload. To request earlier deletion of a specific uploaded image, email support@wickapp.io — including the chart image URL, if you have it, helps us locate the record. The Privacy Policy explains what is processed and why.
About the analysis
Wick produces AI-generated technical analysis for informational and educational purposes. It is not personalized financial advice, and its output can be incorrect or incomplete — always verify independently before acting on it.
If an analysis misread a chart, we would genuinely like to see it. Send the chart and what you think it got wrong, and it helps us improve the models.